Last updated: 27 January 2026

These Terms and Conditions (“Terms”) govern the use of the website https://hikeoclock.com/ (“Website”) and all purchases made through it. By accessing the Website or placing an order, you enter into a legally binding agreement with HIKE O CLOCK LTD (“Hike O’Clock”, “we”, “us”, “our”).

If you do not agree to these Terms, you must not use the Website.

1. COMPANY INFORMATION

This Website is owned and operated by HIKE O CLOCK LTD, a company registered in England and Wales under company number 16927623, with its registered office at 50 Princes Street, Ipswich, Suffolk, England, IP1 1RJ.

Contact email: [email protected] 

2. SCOPE OF SERVICES AND PRODUCTS

The Website operates as an online retail platform for physical hiking and camping equipment and related outdoor goods.

All products are subject to availability. We reserve the right to modify, withdraw, replace, or restrict products at any time without prior notice.

Product descriptions and images are provided for informational purposes. Minor variations in colour, design, materials, or specifications may occur and do not constitute defects or misrepresentation.

3. ORDER PROCESS AND CONTRACT FORMATION

Placing an order constitutes an offer to purchase products subject to these Terms. Order confirmation emails acknowledge receipt only and do not constitute acceptance.

A legally binding contract is formed only when goods are dispatched. We reserve the right to cancel or refuse orders prior to dispatch, including where errors, stock shortages, suspected fraud, misuse, or breach of these Terms are identified.

4. PRICING, TAXES, AND CHARGES

All prices displayed on the Website are shown in the applicable currency and include Value Added Tax (VAT) where applicable, unless expressly stated otherwise.

Any applicable delivery charges, shipping fees, or additional costs are clearly displayed prior to checkout and before the order is submitted.

Prices may be amended at any time at our discretion; however, any changes will not affect orders that have already been accepted and dispatched.

5. PAYMENTS AND THIRD-PARTY PROCESSING

Hike O’Clock does not collect, store, process, or have access to any payment card, banking, or financial information.

All payments are processed exclusively by independent third-party payment service providers. By proceeding to payment, you agree to be bound by the provider’s own terms, policies, and security procedures.

We are not responsible for payment failures, delays, processing errors, chargebacks, or disputes arising within third-party systems.

6. DELIVERY, RISK, AND TITLE

Delivery times provided on the Website are estimates only and do not constitute guaranteed delivery dates. We shall not be liable for delays caused by couriers, customs authorities, weather conditions, supply chain disruptions, or events beyond our reasonable control.

Risk of loss or damage to goods passes to you upon delivery at the address provided at checkout.

Ownership of goods remains with HIKE O CLOCK LTD until full and final payment has been successfully completed and irrevocably confirmed by the third-party payment provider. In the event of a chargeback, payment reversal, or failed transaction, ownership shall not pass, even if the goods have already been delivered, without prejudice to statutory consumer rights.

We reserve the right to fulfil orders in partial or split shipments where appropriate.

7. INTERNATIONAL ORDERS AND CUSTOMS

For deliveries outside the United Kingdom, orders may be subject to customs duties or import taxes in accordance with the regulations of the destination country. Such charges are not included in the product price or shipping cost and are the responsibility of the customer, unless expressly stated otherwise.

Orders delivered within the United Kingdom and the European Economic Area (EEA) are not subject to customs duties or import taxes.

We are not liable for delays, additional costs, or delivery issues arising from customs procedures beyond our control.

Full and detailed information regarding international delivery, customs rules, and related obligations is set out in our Delivery Policy, which forms an integral part of these Terms and Conditions and is available on the Website.

8. CANCELLATIONS, RETURNS, AND REFUNDS

You have the right to cancel your order within fourteen (14) days of receipt in accordance with applicable UK consumer protection legislation.

Returned goods must be unused, undamaged, and returned in their original packaging. We reserve the right to refuse refunds for items returned in an unsellable condition, showing signs of use, damage, or improper handling, except where required by law.

Refunds are issued to the original payment method following inspection of the returned goods. Original delivery charges may be non-refundable, except where a refund of such costs is required by law.

Full and detailed rules governing cancellations, returns, exclusions, conditions, timelines, and refund procedures are set out in our Refund & Return Policy, which forms an integral part of these Terms and Conditions and is available on the Website.

9. ASSUMPTION OF RISK AND OUTDOOR ACTIVITY DISCLAIMER

You acknowledge that hiking, camping, trekking, and related outdoor activities involve inherent risks that cannot be eliminated, including personal injury, illness, property damage, environmental hazards, and equipment failure.

Products sold by Hike O’Clock may reduce risk but do not guarantee safety or performance in all conditions. You voluntarily assume all risks associated with outdoor activities and product use, except where liability cannot be excluded by law.

10. PRODUCT USE, SAFETY, AND RECALLS

Products must be used strictly in accordance with manufacturer instructions and safety guidance.

We are not responsible for injury, damage, or loss arising from misuse, modification, improper storage, or use beyond intended purposes.

In the event of a product recall or safety notice, we will take reasonable steps to notify affected customers and provide appropriate remedies in line with legal obligations.

11. COMMERCIAL USE RESTRICTION

Products are sold for personal, non-commercial use only unless expressly authorised in writing.

Unauthorised use for resale, rental, professional expeditions, guided tours, training services, or commercial activities voids warranties and excludes liability to the fullest extent permitted by law.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Hike O’Clock shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, business opportunity, or anticipated savings.

Hike O’Clock shall not be responsible for any failure or delay in the delivery of products, digital content, or communications (including emails) resulting from inaccurate, incomplete, or incorrectly provided information submitted by the customer at the time of order or account creation, including but not limited to delivery address, email address, or contact details.

Our total liability for any claim arising out of or in connection with the use of the Website or purchase of products shall not exceed the total amount paid for the product giving rise to the claim.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

13. INDEMNITY

You agree to indemnify and hold harmless HIKE O CLOCK LTD, its directors, officers, employees, and partners from any claims, losses, liabilities, costs, or expenses arising from your misuse of products, breach of these Terms, violation of law, or harm caused to third parties.

14. USER CONDUCT AND ACCESS CONTROL

You must not use the Website for unlawful, abusive, fraudulent, or disruptive purposes.

We reserve the right to restrict, suspend, or terminate access, refuse service, or cancel orders at our sole discretion where misuse or breach is suspected, without obligation to provide justification where permitted by law.

15. INTELLECTUAL PROPERTY

All Website content, branding, images, text, and materials are the intellectual property of HIKE O CLOCK LTD and may not be reproduced or used without prior written permission.

16. THIRD-PARTY LINKS

We are not responsible for third-party websites, content, or services linked from the Website.

17. FORCE MAJEURE

We shall not be liable for failure or delay caused by events beyond our reasonable control, including natural disasters, supply chain disruption, strikes, government action, or technical failure.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and HIKE O CLOCK LTD and supersede all prior communications or representations.

19. SEVERABILITY

If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.

20. NO WAIVER

Failure to enforce any right shall not constitute a waiver of that right

21. ASSIGNMENT

We may assign or transfer our rights and obligations without restriction. You may not assign your rights without prior written consent.

22. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction.

23. CONTACT

50 Princes Street, Ipswich, Suffolk, England, IP1 1RJ
[email protected]