Delivery Policy
Last updated: 25 January 2026
This Delivery Policy explains how orders are processed, shipped, and delivered when purchasing products from https://hikeoclock.com/.
This Website is owned and operated by HIKE O CLOCK LTD, registered in England and Wales under company number 16927623, with its registered office at 50 Princes Street, Ipswich, Suffolk, England, IP1 1RJ.
This Delivery Policy forms an integral part of our Terms and Conditions.
1. SHIPPING DESTINATIONS
Hike O’Clock offers shipping to selected destinations worldwide. Availability of delivery depends on courier coverage, customs regulations, and logistical feasibility.
If delivery to your location is not available, this will be clearly indicated at checkout before you complete your order.
We reserve the right to restrict or suspend delivery to certain regions at our discretion.
2. ORDER PROCESSING TIME
Orders are typically processed within 1–3 business days following confirmation of payment by the third-party payment provider.
Processing times may be extended during:
- weekends and public holidays,
- peak seasons or promotional periods,
- inventory checks or security reviews.
Processing time does not include shipping or delivery time.
3. SHIPPING COSTS AND DESTINATIONS
Shipping costs are calculated based on the selected delivery zone, shipping method, and destination country. All applicable delivery charges are clearly displayed at checkout before the order is placed.
Unless expressly stated otherwise, shipping fees are not included in the product price.
Orders are dispatched on working days only. No dispatches are made on weekends or public holidays.
Shipping Rates
The standard shipping rates are as follows:
Express UK (1–3 Working Days) — €11.00
(No weekend dispatch)
Standard UK (2–5 Working Days) — €7.00
(No weekend dispatch)
Economy UK (3–7 Working Days) — €5.00
(No weekend dispatch)
Europe Zone 1 (4–7 Working Days) — €15.00
Germany, France, Italy, Spain, Austria, Poland, Czech Republic, Hungary, Greece, Cyprus, Belgium, Netherlands, Luxembourg, Denmark
Europe Zone 2 (5–9 Working Days) — €19.00
Ireland, Portugal, Sweden, Finland, Norway, Switzerland, Malta, Monaco, Andorra
Europe Zone 3 (6–12 Working Days) — €26.00
Slovakia, Slovenia, Romania, Bulgaria, Croatia, Estonia, Latvia, Lithuania
Extended Europe (7–14 Working Days) — €34.00
Albania, Armenia, Azerbaijan, Georgia, Ukraine, Turkey
Central Asia (10–18 Working Days) — €44.00
Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan
International (10–20 Working Days) — €52.00
Canada, India, Israel
Delivery times are estimates and may vary due to factors beyond our control, including customs clearance, carrier delays, or force majeure events.
Currency
All shipping prices are displayed in EUR and are automatically converted to your selected currency at checkout using the applicable exchange rate.
Supported Shipping Destinations
At this time, Hike O’Clock delivers only to the following countries:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bulgaria, Canada, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, India, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.
If your country is not listed above, delivery will not be available and this will be indicated before checkout is completed.
We reserve the right to amend shipping rates, supported destinations, or delivery availability at any time. Such changes will not affect orders that have already been accepted.
4. ESTIMATED DELIVERY TIMEFRAMES
Estimated delivery times vary depending on destination and customs clearance:
- United Kingdom: approximately 3–7 business days
- Europe: approximately 3–10 business days
- International (outside Europe): approximately 7–14 business days
Delivery times are estimates only and are not guaranteed.
Delays may occur due to courier operations, customs inspections, weather conditions, or other external factors beyond our control.
5. SHIPPING CONFIRMATION AND COMMUNICATION
Once your order has been dispatched, you will receive a shipping confirmation email.
If you experience issues with delivery or believe something may be wrong with your shipment, please contact us at [email protected] and include your order number to allow us to assist you efficiently.
6. PACKAGING
Orders are shipped using secure and appropriate packaging to protect goods during transit.
Packaging appearance may vary depending on the shipping partner and destination. We do not guarantee discreet or unbranded packaging unless explicitly stated.
7. ACCURACY OF DELIVERY INFORMATION
You are responsible for ensuring that all delivery details provided at checkout are complete and accurate.
We are not liable for:
- delays,
- failed deliveries,
- lost or returned parcels
resulting from incorrect, incomplete, or outdated address information supplied by the customer.
8. FAILED DELIVERY ATTEMPTS AND UNDELIVERABLE PARCELS
If a courier is unable to deliver a parcel due to customer unavailability, incorrect address details, or refusal of delivery, the shipment may be returned to us or held by the courier.
Additional shipping costs may apply for redelivery. We reserve the right to withhold further delivery attempts until such costs are settled.
9. CUSTOMS, TAXES, AND IMPORT DUTIES
Orders shipped to destinations outside the United Kingdom may be subject to customs duties, import taxes, or similar charges in accordance with the regulations of the destination country.
Such charges are not included in the product price or shipping cost and shall be borne solely by the customer, unless expressly stated otherwise at the time of purchase.
United Kingdom and European Economic Area (EEA)
Orders delivered within the United Kingdom are not subject to customs duties or import taxes.
Orders delivered within the European Economic Area (EEA) are not subject to customs duties or import taxes.
Customs Delays and Returns
We shall not be responsible for delays, additional costs, or delivery failures caused by customs clearance procedures or regulatory requirements.
If an order is returned to us by customs authorities or postal services, we reserve the right to handle the matter in accordance with our Refund & Return Policy. In such cases, only the cost of the products may be refundable, and delivery charges may be excluded, except where otherwise required by law.
10. LOST OR MISSING SHIPMENTS
If your order appears lost or has not arrived within a reasonable timeframe beyond the estimated delivery period, you must contact us within 14 days of the expected delivery date.
We will investigate the issue with the relevant shipping partner. Replacement or further action will be assessed on a case-by-case basis in accordance with courier findings and applicable law.
We are not responsible for shipments confirmed as successfully delivered by the courier to the address provided.
11. FORCE MAJEURE
We shall not be liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transport disruptions, governmental actions, or supply chain interruptions.
12. NO GUARANTEE OF DELIVERY DATES
All delivery dates and timeframes provided on the Website or in communications are estimates only.
We do not guarantee delivery by a specific date and shall not be liable for indirect losses, missed events, or inconvenience caused by delivery delays.
13. POLICY ACKNOWLEDGEMENT
By placing an order on https://hikeoclock.com/, you acknowledge that you have read, understood, and agreed to this Delivery Policy, as well as our Terms and Conditions.
14. CONTACT
For questions related to delivery or shipping, please contact:
HIKE O CLOCK LTD
[email protected]
50 Princes Street, Ipswich, Suffolk, England, IP1 1RJ