Last updated: 25 January 2026

This Privacy Policy explains how HIKE O CLOCK LTD (“Hike O’Clock”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit or interact with the website https://hikeoclock.com/ (“Website”).

This Privacy Policy applies to all users of the Website and forms an integral part of our Terms and Conditions.

1. COMPANY INFORMATION

This Website is owned and operated by:

HIKE O CLOCK LTD
Company Number: 16927623
Registered Address: 50 Princes Street, Ipswich, Suffolk, England, IP1 1RJ
Contact Email: [email protected] 

For the purposes of data protection law, HIKE O CLOCK LTD is the data controller.

2. LEGAL BASIS AND SCOPE

We process personal data in accordance with the UK GDPR, the EU GDPR, and applicable data protection legislation.

By using the Website, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we rely on your consent, contractual necessity, legal obligation, or legitimate interests as lawful bases for processing.

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

• identification data such as name and surname,
• contact details including email address, telephone number, and delivery address,
• order and transaction-related information (excluding payment details),
• communications sent to us via email or contact forms,
• technical data such as IP address, browser type, device information, and usage data.

We do not collect special category (sensitive) personal data unless legally required.

4. PAYMENT DATA AND THIRD-PARTY PROCESSING

Hike O’Clock does not collect, store, process, or have access to any payment card details, banking information, or financial credentials.

All payments made on the Website are handled exclusively by independent third-party payment service providers. When you proceed to payment, you are redirected to the payment provider’s secure environment.

Any personal data processed during payment is handled under the payment provider’s own privacy policy and security standards. We are not responsible for how third-party providers process payment data.

5. PURPOSES OF DATA PROCESSING

We process personal data for the following purposes:

• to process and fulfil orders,
• to arrange delivery and communicate shipping information,
• to respond to enquiries and provide customer support,
• to comply with legal and regulatory obligations,
• to improve Website functionality, security, and user experience,
• to prevent fraud, misuse, or unauthorised activity.

Personal data is processed only to the extent necessary for these purposes.

6. DATA SECURITY MEASURES

We implement appropriate technical and organisational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include, but are not limited to:

• encrypted data transmission where appropriate,
• restricted access to personal data on a need-to-know basis,
• internal access controls and authentication procedures,
• regular monitoring and evaluation of security practices.

While no system can guarantee absolute security, we take reasonable steps to ensure your personal data is protected in line with industry standards.

7. GDPR AND DATA PROTECTION COMPLIANCE

We comply with the principles of the General Data Protection Regulation (GDPR) by ensuring that personal data is:

• processed lawfully, fairly, and transparently,
• collected for specified and legitimate purposes,
• adequate, relevant, and limited to what is necessary,
• accurate and kept up to date,
• stored only for as long as required,
• protected through appropriate security safeguards.

We maintain internal procedures, conduct periodic reviews, and ensure staff awareness to uphold data protection obligations.

8. INTERNATIONAL DATA TRANSFERS (EXTRA-EEA)

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including where we use service providers or infrastructure located abroad.

Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws. These safeguards may include:

• standard contractual clauses approved by regulatory authorities,
• legally recognised transfer mechanisms,
• other lawful measures designed to ensure an adequate level of data protection.

9. STRONG CUSTOMER AUTHENTICATION (SCA) AND PSD2

Although Hike O’Clock does not process payment data directly, payments made through our Website are subject to Strong Customer Authentication (SCA) requirements under the Payment Services Directive 2 (PSD2).

SCA requires customers to verify their identity using at least two independent elements, such as knowledge, possession, or inherence factors, during the payment process.

The implementation and enforcement of SCA and PSD2 compliance are carried out by the relevant third-party payment service providers.

10. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

When personal data is no longer required, it is securely deleted or anonymised.

11. YOUR DATA PROTECTION RIGHTS

You have the right to:

• access your personal data,
• request correction of inaccurate data,
• request erasure of your data where applicable,
• restrict or object to processing,
• request data portability,
• withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

12. COOKIES AND TRACKING

The Website may use cookies and similar technologies to improve functionality and user experience. Detailed information is provided in our Cookies Policy.

13. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party services you interact with.

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes take effect upon publication on the Website.

Continued use of the Website constitutes acceptance of the updated Privacy Policy.

15. GOVERNING LAW AND JURISDICTION

These Privacy Policy are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction.

16. CONTACT

For questions regarding this Privacy Policy or your personal data, please contact:

HIKE O CLOCK LTD
[email protected]
50 Princes Street, Ipswich, Suffolk, England, IP1 1RJ