Last updated: 25 January 2026

This Refund & Return Policy (“Policy”) governs the cancellation, return, and refund of products purchased through https://hikeoclock.com/ (“Website”).
This Website is owned and operated by HIKE O CLOCK LTD (“Hike O’Clock”, “we”, “us”, or “our”).

This Policy forms an integral part of our Terms and Conditions and should be read together with them.

1. COMPANY INFORMATION

HIKE O CLOCK LTD
Company Number: 16927623
Registered Address: 50 Princes Street, Ipswich, Suffolk, England, IP1 1RJ
Contact Email: [email protected] 

2. LEGAL BASIS AND SCOPE

This Policy is drafted in accordance with applicable UK consumer protection legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Nothing in this Policy limits or excludes any statutory rights you may have as a consumer under applicable law.

3. RIGHT TO CANCEL (DISTANCE SELLING)

You have the right to cancel your order without giving any reason within fourteen (14) days from the day on which you, or a third party indicated by you, acquire physical possession of the goods.

Where an order consists of multiple goods delivered separately, the cancellation period expires fourteen (14) days after the day on which the last item is received.

To exercise your right to cancel, you must notify us of your decision by email before the cancellation period expires. A clear statement of cancellation is sufficient.

4. EFFECT OF CANCELLATION

Upon valid cancellation, you must return the goods to us without undue delay and no later than fourteen (14) days from the date on which you informed us of your decision to cancel.

You are responsible for the direct cost of returning the goods unless otherwise required by law.

We may withhold reimbursement until the returned goods are received and inspected, or until you provide evidence of having sent them back, whichever occurs first.

5. CONDITION OF RETURNED GOODS

Returned items must be in the same condition as received, allowing only such handling as is necessary to establish the nature, characteristics, and functioning of the goods.

In particular, goods must:

• not have been used outdoors,
• not show signs of wear, dirt, odour, moisture, or damage,
• be returned with original packaging and all included components.

You are liable for any diminished value of the goods resulting from handling beyond what is reasonably necessary for inspection.

6. EXCLUSIONS AND LIMITATIONS

We reserve the right to refuse returns or reduce refunds where:

• goods have been used for hiking, camping, or outdoor activity,
• goods have been damaged, altered, or improperly stored,
• goods are returned incomplete or without original packaging,
• the return request is made outside the statutory period.

These exclusions do not apply where goods are faulty, defective, or not as described.

7. FAULTY, DEFECTIVE, OR INCORRECT GOODS

If the goods received are faulty, defective, or incorrect, you must notify us within fourteen (14) days of delivery.

Upon notification, we may request reasonable evidence, including photographs or videos, to assess the issue.

Where a fault is confirmed, we will provide a remedy in accordance with applicable consumer law, which may include repair, replacement, or refund.

8. RETURN SHIPPING

Unless the return is due to a confirmed fault or error on our part, you are responsible for arranging and paying for return shipping.

Returned goods must be securely packaged. We are not responsible for items lost or damaged during return transit.

Original delivery charges are non-refundable, except where otherwise required by law.

9. REFUNDS

Approved refunds are issued to the original payment method used for the purchase.

Refunds are processed after receipt and inspection of the returned goods and may take 5–10 business days, depending on inspection timeframes and third-party payment provider processing.

We are not responsible for delays caused by banks, card issuers, or payment service providers.

10. PARTIAL REFUNDS

We reserve the right to issue partial refunds where returned goods show signs of handling beyond reasonable inspection, are returned without original packaging, or have suffered a reduction in value attributable to the customer.

11. ORDERS RETURNED DUE TO CUSTOMS OR DELIVERY ISSUES

Where goods are returned to us due to unpaid customs duties, refusal of delivery, or import restrictions, refunds may be limited to the product cost only. Delivery charges and additional costs incurred may not be refundable, except where required by law.

12. ABUSE OF RETURN RIGHTS

We reserve the right to restrict future orders, refuse service, or apply additional conditions where we identify excessive, abusive, or fraudulent return behaviour, to the extent permitted by law.

13. POLICY ACKNOWLEDGEMENT

By placing an order on https://hikeoclock.com/, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy and our Terms and Conditions.

14. GOVERNING LAW AND JURISDICTION

These Refund & Return Policy are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction.

15. CONTACT

For all refund or return enquiries, please contact:

HIKE O CLOCK LTD
[email protected]
50 Princes Street, Ipswich, Suffolk, England, IP1 1RJ